LonelyDNS Privacy Policy

While LonelyDNS is based in the United States, we are trying to follow the privacy and non-shenanigans standard Plausible.io has set. Our Privacy Policy is modeled on theirs.

For lonelydns.com visitors, we do not use cookies and we do not collect any personal data. If you decide to create an account within our web application, we ask for the bare minimum and only share it with services that are absolutely necessary for the app to function.

In this policy, we lay out what data we collect and why, how your data is handled and your rights to your data. We do not sell or rent your data.

Website Visitors

The privacy of our website visitors is important to us so we do not track any individual people. As a visitor to the lonelydns.com website:

• No personal information is collected
• No information such as cookies is stored in the browser
• No information is shared with, sent to or sold to third-parties
• No information is shared with advertising companies
• No information is mined and harvested for personal and behavioral trends
• No information is monetized

We do not currently use any analytics scripts to collect website usage data.

Our static marketing website (where the page you are currently reading is hosted) uses Amazon Web Services CloudFront for a global CDN. Standard and cookie logging are both disabled.

Customers of LonelyDNS

We use a select number of trusted external service providers for certain service offerings. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process personal data only according to our instructions.

In practice, this means:

What we collect and what we use it for

• An email address is required to create an account. You need to provide us with your email address if you want to create a LonelyDNS account. That’s just so you can log in and personalize your account, and we can send you invoices, updates or other essential information.

• A persistent first-party cookie is stored to remember you’re logged in. If you log in to your LonelyDNS account, you give us permission to use cookies so you don’t have to log in on each returning session. This makes it easier for you to use our product. A cookie is a piece of text stored by your browser. You can adjust cookie retention settings in your own browser. Cookies that are already stored may be deleted at any time.

• All of the data that we collect is kept fully secured and hosted on servers with Amazon Web Services. See the AWS privacy notice for full details.

• The payment process is handled by a third-party payment provider. All billing information and the payment process is handled by Stripe. See the Stripe Privacy Policy for full details.

• All transactional emails are sent using Amazon Web Services. Transactional emails and email alerts (should you choose to use them) are sent using AWS Simple Email Service. We do not use open tracking or link tracking on any transactional emails sent.

• Our waitlist uses ConvertKit for collecting email addresses of potential customers only. See the ConvertKit Privacy Policy for full details.

• We use Honeybadger to alert us to unhandled error exceptions. Throughout development and testing we have never seen user details reported through HoneyBadger and will make changes to prevent that from happening in the future as needed. See the Honeybadger Privacy Policy for full details.

• The optional “Login with Google” option allows you to signup and/or login using your using Google account. This connection is limited to the auth/userinfo.email, auth/userinfo.profile, and openid scopes. These scopes are used to access your email address and the name associated with your account.

• The optional “Login with GitHub” option allows you to signup and/or login using your using GitHub account. This connection is limited to the user scope only in order to access your email address and the name associated with your account.

• The optional “Login with Microsoft” option allows you to signup and/or login using your using Microsoft account. This connection is limited to the default Microsoft OAuth scopes: openid, email, offline_access, and https://graph.microsoft.com/user.read. These scopes are used to access your email address and the name associated with your account.

• When you write to us with a question or to ask for help. We keep that correspondence, which includes the email address, so that we have a history of past correspondences to reference if you reach out in the future. We use this data solely in connection with answering the queries we receive.

Retention of data

We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this policy.

We will also retain and use this information as necessary for the purposes set out in this policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect LonelyDNS’ legal rights.

You can choose to delete your LonelyDNS account at any time. All your data will be permanently deleted immediately when you delete your account. We cannot recover your data when your account is deleted.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our company blog or social media profiles.

If you observe our website or web application doing something that you feel is contrary to our privacy policy, or if you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information, please contact us at privacy@lonelydns.com.

Last updated: March 12th, 2023